This term of service agreement (“Terms”) sets forth the terms under which SNAPCALL.me, Inc. (“we,” “our,” or “us”) provides our messaging services, including our apps, features, software, and website (“SNAPCALL”).
IF YOU ARE LOCATED IN THE UNITED STATES OR CANADA, YOU AGREE THAT DISPUTES BETWEEN US WILL BE RESOLVED BY BINDING, INDIVIDUAL ARBITRATION, AND YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS WIDE ARBITRATION. WE EXPLAIN SOME EXCEPTIONS BELOW. PLEASE REVIEW SECTION 13
We issue unique phone numbers (“SNAPCALL Numbers”) to individuals and entities or their designees individual businesses (“SNAPCALL Clients”).
SNAPCALL Clients can use SNAPCALL to message with the individuals who have signed up to receive messages from their SNAPCALL Number. Please also read our Policy (“Terms”),, which describes how we collect, use, and disclose information when you use SNAPCALL
The SNAPCALL Platform provides users the ability to (i) make or receive voice calls from ten-digit phone numbers and (ii) send and receive text messages to groups or individuals by using ten-digit phone numbers provided by SNAPCALL (the “SNAPCALL Phone Number”). These services can be used from any location via SNAPCALL’s mobile application, or any other device that can access the Internet. Additionally, SNAPCALL offers other services associated with providing voice calling and text messaging capability; such services are listed on SNAPCALL’s on SNAPCALL’s website https://www.SNAPCALL.me. All of the foregoing service offerings are cumulatively included in the definition “SNAPCALL Platform”.
To use the SNAPCALL Platform You must have a valid cellular or other phone service. A segment of the voice services offered by the SNAPCALL Platform initiates a call to the personal phone number listed on Your account and, only after You accept that call, will it connect to the SNAPCALL contact You dialed. Although these calls use Your third-party phone service, they will appear on Your SNAPCALL contact’s phone as coming from the SNAPCALL Number. Alternatively, the SNAPCALL Platform can work completely over an internet connection using voice over internet protocol (“VoIP”). Because SNAPCALL Platform may rely on Your internet service or connectivity, SNAPCALL Platform may be subject to the limits of Your internet service.
You cannot use the SNAPCALL Platform to place certain calls, which include but are not limited to, 1-900 or other toll calls, 911 and emergency calls, and certain other N11 services (211, 311, 511), area code 500, 700, and 710 calls, 10-10- XXX dial-around calls, or international operator or directory assistance calls. Because the SNAPCALL Platform may rely on Your third-party service, any limitations in that service will also limit the manner in which You can use the SNAPCALL Platform.
If you are under the age of 13, you are not permitted to use SNAPCALL. If you are at least 13 and under 18 years of age (or under the applicable age of majority in your state or territory of residence), you may use SNAPCALL, but only if you have the consent of your parent or legal guardian, including consent to these Terms on your behalf.
If you are registering for SNAPCALL on behalf of an organization, then you are entering into these Terms on behalf of the organization, and you represent that you have the authority to bind the organization to these Terms.
You must not use SNAPCALL to transmit any content or data that is unlawful, that infringes any intellectual property rights, or that otherwise violates our Acceptable Use Policy.
Though we have no obligation to do so, we may access, review, block, or delete your messages at any time and for any reason, including (i) to provide and develop SNAPCALL, if we think your messages violate these Terms, and (iii) to comply with applicable law or any request or requirement of a court, law enforcement or other administrative agency or governmental body.
To become a SNAPCALL Client Customer, you must: (i) start a conversation with a SNAPCALL Client (for example, by sending a text message to their SNAPCALL Number); (ii) provide certain information, such as your name, date of birth, gender identity, city, and phone number; and (iii) give prior express signed written consent to receive recurring messages (which may be marketing and/or automated) from or on behalf of the applicable SNAPCALL Client via SNAPCALL. Your consent to receive such messages is not a condition of any purchase.
You agree that:
If you are signing up to use SNAPCALL on a SNAPCALL Client’s behalf, you acknowledge that you may only use SNAPCALL with their permission and in ways that would be permitted by that SNAPCALL Client (for example, messages you send on their behalf must not violate our Acceptable Use Policy).
NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THIS AGREEMENT, DURING THE FREE TRIAL THE SNAPCALL Platform ARE PROVIDED “AS-IS”, “AS-AVAILABLE”, WITHOUT ANY WARRANTY OR SUPPORT WHATSOEVER.
SNAPCALL will never charge You to use its Services, unless You sign up for a paid plan, which requires You to affirmatively select a plan and pay by entering Your credit card information. You authorize SNAPCALL to charge and/or place a hold on Your credit card with respect to any unpaid charges related to the Services. You authorize the issuer of the credit card to pay any amounts described herein without requiring a signed receipt, and You agree that Your acceptance of this Agreement is authorization to the issuer of the credit card to pay all such amounts. You authorize SNAPCALL and/or any other company who bills products or services, or acts as billing agent for SNAPCALL to continue to attempt to charge and/or place holds with respect to all sums described herein, or any portion thereof, to Your credit card until such amounts are paid in full. You authorize SNAPCALL and/or any other company who bills products or services, or acts as billing agent for SNAPCALL to bill You on a recurring monthly basis on the monthly anniversary of Your initial registration for a paid SNAPCALL plan
You will provide SNAPCALL with updated credit card information upon SNAPCALL’s request and any time the information You previously provided is no longer valid. You are solely responsible for maintaining and updating the credit card information. SNAPCALL is not liable for any non- sufficient funds or other charges incurred by You as a result of such attempts to charge, and/or place holds on, Your credit card. If You mistakenly provide a debit card number, instead of a credit card number, You authorize all charges described herein to be applied to such debit card unless and until You provide a credit card number.
For paid plans, usage and monthly fees will be charged directly to the credit card You provide to us as specified in our pricing plans found at https://www.SNAPCALL.me. Except as provided below, monthly services and certain other charges are billed and charged one month in advance, and there is no proration of such charges if service is terminated on other than the last day of Your billing cycle. You agree to pay for all SNAPCALL Platform. In the event that (i) You have a subscription for a paid plan to the SNAPCALL Platform, (ii) You have not used the SNAPCALL Platform since the beginning of the current billing cycle, and (iii) You request a refund for cancellation of Your subscription to a paid plan within 15 days of the beginning of the current billing cycle, SNAPCALL may in its sole discretion determine whether You may receive a refund for any or all of the amount billed for the Services during the current billing cycle. Notwithstanding anything in this Section 5, SNAPCALL will not refund any amount paid by You in a previous billing cycle for a subscription to a paid plan.
AIRTIME AND OTHER MEASURED USAGE (“CHARGEABLE TIME”) IS BILLED IN FULL-MINUTE INCREMENTS, AND ACTUAL AIRTIME AND USAGE ARE ROUNDED UP TO THE NEXT FULL- MINUTE INCREMENT AT THE END OF EACH CALL FOR BILLING PURPOSES. WE CHARGE A FULL MINUTE OF AIRTIME USAGE FOR EVERY FRACTION OF THE LAST MINUTE OF AIRTIME USED ON EACH WIRELESS CALL. UNLESS OTHERWISE PROVIDED IN YOUR PLAN, MINUTES WILL BE DEPLETED ACCORDING TO USAGE IN THE FOLLOWING ORDER: Chargeable Time begins for outgoing calls either (i) when You place an outgoing call over VoIP or (ii) when You answer the incoming SNAPCALL call to Your personal cell phone number. Chargeable Time begins for incoming calls when a signal connection from the caller is established with our facilities. Chargeable Time ends after the call has ended, either by You, the person You are speaking with, or due to a technical malfunction, but not until Your signal of call disconnect is received by us and the call disconnect signal has been confirmed.
All outgoing calls for which we receive answer supervision or which have at least 30 seconds of Chargeable Time, including ring time, shall incur a minimum of one minute airtime charge. Answer supervision is generally received when a call is answered; however, answer supervision may also be generated by voicemail systems, private branch exchanges, and interexchange switching equipment. Chargeable Time may include time for us to recognize that only one party has disconnected from the call, time to clear the channels in use, and ring time. Chargeable Time may also occur from other uses of our facilities, including by way of example, voicemail deposits and retrievals, and call transfers. Calls that begin in one rate period and end in another rate period may be billed in their entirety at the rates for the period in which the call began.
If You select a paid plan to the SNAPCALL Platform that includes a predetermined allotment of Services (for example, a predetermined amount of airtime or messages), unless otherwise specifically provided as a part of such paid plan, any unused allotment of Services from one billing cycle will not carry over to any other billing cycle. We may bill You in a format as we determine from time to time.
Additional charges may apply for additional copies of Your bill, or for detailed information about Your usage of SNAPCALL Platform.
You also remain responsible for paying Your monthly Service fee if Your Service is suspended for nonpayment.
You agree that for amounts not paid by the due date, we may charge, as a part of its rates and charges, and You agree to pay, a late payment fee of 10% or the maximum allowed by law. In the event You fail to pay billed charges when due and it becomes necessary for us to refer Your account(s) to a third party for collection, we will charge a collection fee at the maximum percentage permitted by applicable law, but not to exceed 18% to cover our internal collection costs.
Recipients of Your text messages sent and voice calls made using the SNAPCALL Platform will be charged in accordance with the voice, data and messaging rates established by the recipient’s carriers.
Taxes. Client will be responsible for, and agrees to pay, all sales, use, excise, and value-added taxes, or taxes of a similar nature (excluding personal property taxes and taxes based on SNAPCALL’s income which shall be borne by SNAPCALL), imposed by the United States, any state or local government, or other taxing authority, on all goods and/or services provided to Client by SNAPCALL under this Agreement
You may terminate these Terms at any time and for any reason by emailing us at us at info@SNAPCALL.me Subject line “Account Service” and ask us to delete your SNAPCALL account, and we may suspend or disable your SNAPCALL account and/or terminate these Terms at any time, for any reason, without advance notice. If we suspend or disable your SNAPCALL account for a violation of these Terms, you must not create another SNAPCALL account without our permission
Regardless of who terminates these Terms, both you and we continue to be bound by sections 3, 4, 6, and 9 & 16 of these Terms and, if you are a SNAPCALL Client, by
sections 6, 7, and 8 of our Additional Terms for SNAPCALL Clients.
If you believe that anything on SNAPCALL infringes a copyright that you own or control, please send us a written notice to the address or email below that meets the requirements set forth in the U.S. Digital Millennium Copyright Act of 1998 “DMCA”).
SNAPCALL.me, Inc. DMCA Notices
1507 7th Street, #536 Santa Monica CA 90401
Please note that if you knowingly give false, misleading, or inaccurate information regarding the existence of infringing content, we may suspend your account, and you may face other legal consequences.
If we have taken down any material or content that you believe should not have been removed, you can send us a written counter-notice by email to info@SNAPCALL.me. subject line “Copyright. Please be sure your counter- notice meets the DMCA requirements
We may promptly terminate without notice the accounts of users who have been notified of infringing activity, including those who have had messages removed from SNAPCALL at least three times (“Repeat Infringers”). Repeat Infringers will not be tolerated.
To the maximum extent permitted by law:
To the maximum extent permitted by law, we and our shareholders, employees, affiliates, licensors, agents, and suppliers (collectively, the “Affiliated Entities”) will not be liable for any indirect, incidental, special, consequential, exemplary, punitive, or multiple damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use SNAPCALL; (ii) the conduct or content of other users or third parties via SNAPCALL; or (iii) unauthorized access, use, or alteration of your messages, even if we have been advised of the possibility of such damages.
Your sole and exclusive remedy for dissatisfaction with SNAPCALL or any Third-Party Materials is to stop using SNAPCALL. In no event will the liability of us and our Affiliated Entities, in the aggregate, for all claims relating to these Terms or SNAPCALL, exceed the greater of $100 USD or the amount you paid us, if any, to use SNAPCALL in the last 12 months.
To the maximum extent permitted by law, you agree to indemnify and hold us and our Affiliated Entities harmless from any losses, including legal fees and expenses, that directly or indirectly result from (i) your messages; (ii) your use of SNAPCALL; (iii) your violation of any laws or regulations; (iv) third-party claims that you or someone using your password did something that, if true, would violate these Terms; (v) any misrepresentations made by you; or (vi) a breach of any representations or warranties you’ve made to us. We reserve the right to employ separate counsel and assume the exclusive defense and control of any matter otherwise subject to indemnification by you. In such an event, you shall provide us with such cooperation as we reasonably request.
If you are a SNAPCALL user located in the United States or Canada, then section 13 below applies to you. Please also read that section carefully and completely. If you are not subject to section 13 below, then all disputes arising out of or related to these Terms or any aspect of the relationship between us (including any communications between us), whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory (“Disputes”), will be resolved exclusively in the United States District Court for the Southern District of California or a state court located in Los Angeles County in California, and you agree to submit to the personal jurisdiction of such courts for the purpose of litigating all such Disputes. Without prejudice to the foregoing, you agree that, in our sole discretion, we may elect to resolve any Dispute we have with you in any competent court in the country in which you reside that has jurisdiction over the Dispute.
The laws of the United States (including federal arbitration law) and the State of California govern these Terms, as well as any Disputes, whether in court or arbitration, which might arise between us, without regard to conflict of law provisions, and regardless of your location.
If you are a SNAPCALL user located in the United States or Canada, then this section 13 applies to you.
Except for disputes that qualify for small claims court, all disputes arising out of or related to these Terms or any aspect of the relationship between us (including any communications between us), whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, will be resolved through final and binding arbitration before a neutral arbitrator instead of in a court by a judge or jury. You agree that we are each waiving the right to trial by a jury. Such disputes include, without limitation, disputes arising out of or relating to interpretation or application of this arbitration provision, including the enforceability, revocability, or validity of the arbitration provision or any portion of the arbitration provision. All such matters will be decided by an arbitrator and not by a court or judge.
You agree that any arbitration under these Terms will take place on an individual basis; class arbitrations and class actions are not permitted and you are agreeing to give up the ability to participate in a class action.
The arbitration will be administered by the American Arbitration Association under its Consumer Arbitration Rules, as amended by these Terms. The Consumer Arbitration Rules are available online at
The arbitrator will conduct hearings, if any, by teleconference or videoconference, rather than by personal appearances, unless the arbitrator determines upon request by you or by us that an in-person hearing is appropriate.
Any in-person appearances will be held at a location that is reasonably convenient to both parties with due consideration of their ability to travel and other relevant circumstances. If the parties are unable to agree on a location, the AAA or the arbitrator will determine the location.
The arbitrator’s decision will follow the terms of these Terms and will be final and binding. The arbitrator will have authority to award temporary, interim or permanent injunctive relief or relief providing for specific performance of these Terms, but only to the extent necessary to provide relief warranted by the individual claim before the arbitrator. The award rendered by the arbitrator may be confirmed and enforced in any court having jurisdiction thereof.
You may opt out of this agreement to arbitrate by emailing us at info@SNAPCALL.me with subject line “Account Removal”, and in email include your first name, last name, phone number, and address within 30 days of accepting this agreement to arbitrate, with a statement that you decline this arbitration agreement.
Notwithstanding any of the foregoing, nothing in these Terms will prevent you from bringing issues to the attention of federal, state, or local agencies and, if the law allows, they can seek relief against us for you
You are responsible for complying with United States export controls and for any violation of such controls, including any United States embargoes or other federal rules and regulations restricting exports. You represent, warrant, and covenant that you are not: (i) located in, or a resident or a national of, any country subject to a U.S. government embargo or other restriction, or that has been designated by the U.S. government as a “terrorist supporting” country; or (ii) on any of the U.S. government lists of restricted end users.
We may modify these Terms from time to time. When we update these Terms, we will revise the “Last updated” date above and post the new Terms on SNAPCALL.me. Your continued use of SNAPCALL (including, without limitation, signing up to receive messages from an additional SNAPCALL Client after an update) confirms your acceptance of the updates. If you do not agree to any update, you must stop using SNAPCALL. We may also modify or discontinue all or part of SNAPCALL at any time; or charge, modify, or waive any fees required to use SNAPCALL.
You use SNAPCALL at your own risk, and you must comply with all applicable laws, rules, and regulations while doing so: